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  • Does Apex Digital Dental offer discounts or promotions for bulk orders?
    Discounts or promotions for bulk orders may be available. Contact our sales team to discuss bulk order requirements and inquire about any available discounts or promotions.
  • How can I place an order for Apex Digital Dental products?
    To place an order for our products, you can contact +60 10-668 1288 - General Line & Case Collection +60 16-988 9311 / +60 16-988 9223 - Product Enquiry +60 16-988 9223 - TrioClear Aligner
  • What is the delivery lead time Apex Digital Dental?
    In Klang Valley: In-house dispatch: Same day Courier: Depends on the courier service Outside Klang Valley Gdex: 2 to 3 working days Courier: Depends on the courier service
  • Does Apex Digital Dental offer any product training or continuing education programs for dental professional?
    Yes, we offer product training and continuing education programs for dental professionals through our Center of Dental Education (CDE). We conduct courses and workshops to enhance the skills and knowledge of dental professionals.
  • What products or services does Apex Digital Dental offer?
    1. Lab Products - Fixed Prosthesis, EVO Fusion Digital Denture 2. Implant Planning Surgical Guide 3. Digital Smile Design (DSD) 4. 3D Printing 5. Hardware - (Intraoral Scanners - Medit i600 | Medit i700 | Medit i700 wireless | CBCT - RAYScan Alpha Plus | Facial Scanner - RAYFace) 6. Subperiosteal Implant - BTK 7. Software - Exocad 8. Clear Aligner - TrioClear 9. Sports Guards - MyProform 10. Anti-snoring Devices - Rylax 11. Night Guards 12. Orthodontic Appliances
  • What payment methods are accepted by Apex Digital Dental?
    We accept various payment methods, including credit cards, bank transfers, & online transfer. Details regarding accepted payment methods can be obtained from our sales team.
  • What is the turnover time for Apex Digital Dental?
    Non-implant crown: 1-5 units: 5 to 7 working days (after receiving complete components) More than 5 units: 7 to 9 working days (after receiving complete components) Implant crown: 1-5 units: 5 to 7 working days (after receiving complete components) More than 5 units: 7 to 9 working days (after receiving complete components) *2 weeks for TrioClear, MyProform (Sport Guards), Rylax (Anti-snoring Devices), Night Guards & Orthodontic appliances. (After receiving complete components)
  • What is the warranty period for Apex Digital Dental products?
    The warranty period is 1 Year for our lab products.
  • What do I need to send to Apex Digital Dental for case?
    Generally, A: Impression, study model, silicon bite, intra oral photos, job sheet (clinic name, patient name, requirement) B: Upper and lower STL file, bite STL file, job sheet (clinic name, patient name, requirement)
  • What is the warranty period for Apex Digital Dental products?
    The warranty period for our products may vary depending on the specific product. It is best to inquire about the warranty duration at the time of purchase.
  • What payment methods are accepted by Apex Digital Dental?
    We accept various payment methods, including credit cards, bank transfers, & online transfer. Details regarding accepted payment methods can be obtained from our sales team.
  • Are there any specific requirements or compatibility considerations for using Apex Digital Dental equipment?
    Specific requirements and compatibility considerations for using our equipment may vary depending on the product. It is advisable to consult the product documentation or contact our customer support for detailed information.
  • How can I contact Apex Digital Dental's customer support for assistance?
    To contact our customer support for assistance, you can reach out to us through +60 10-668 1288 - General Line & Case Collection +60 16-988 9311 / +60 16-988 9223 - Product Enquiry +60 16-988 9223 - TrioClear Aligner or email to info@apexdental.com.my.
  • Are there any ongoing maintenance or calibration requirements for Apex Digital Dental products?
    Some of our products may require ongoing maintenance or calibration. It is recommended to refer to the product documentation or contact our customer support for information regarding maintenance and calibration requirements.
  • Can I order replacement parts or accessories for Apex Digital Dental equipment?
    We may offer replacement parts or accessories for our equipment. You can contact our customer support or sales team to inquire about the availability of specific replacement parts or accessories.
  • Does Apex Digital Dental offer discounts or promotions for bulk orders?
    Discounts or promotions for bulk orders may be available. Contact our sales team to discuss bulk order requirements and inquire about any available discounts or promotions.
  • What is the delivery lead time Apex Digital Dental?
    In Klang Valley: In-house dispatch: Same day Courier: Depends on the courier service Outside Klang Valley: Gdex: 2 to 3 working days Courier: Depends on the courier service
  • Can I request a product demonstration or trial before making a purchase?
    Yes, you can request a product demonstration or trial before making a purchase. Contact our sales team to discuss your requirements and arrange for a demonstration or trial.
  • Does Apex Digital Dental offer training and support for their products?
    We offer training and support for our products. We will provide demo, training sessions, user manuals, online resources, and technical assistance to ensure you can effectively use our products.
  • Can I return or exchange a product if I am not satisfied?
    Our return or exchange policy may depend on the specific circumstances and the product involved. It is recommended to review return/exchange policy or contact our customer support for more information.
  • Are there any financing options available for purchasing Apex Digital Dental products?
    We may offer financing options for purchasing our products. It is recommended to inquire about financing options directly with our sales team.
  • Does Apex Digital Dental provide installation services for their equipment?
    Installation services for our equipments may be available. Contact our sales team to inquire about installation options and associated services.
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